Privacy Policy

Last updated: January 2026

Introduction

Rundiagnose ("we," "us," "our," or "Company") operates the website wipediagnostics.info (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our raid mechanics troubleshooting guides, diagnostic tools, and related services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using Rundiagnose, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information in several ways to provide and improve our diagnostic services:

Information You Provide Directly

• Contact Forms: When you submit inquiries, feedback, or requests for diagnostic assistance, we collect your name, email address, and message content.
• Account Information: If you create an account to access saved diagnostic sessions or personalized troubleshooting guides, we collect login credentials and profile information you choose to provide.
• Video and Encounter Data: When you submit raid footage or encounter logs for analysis, we collect the files and metadata you upload.
• Communication: We retain copies of any correspondence you send us via email or contact forms.

Information Collected Automatically

• Browser and Device Data: We collect information about your device type, operating system, browser type, and IP address.
• Usage Analytics: We may use analytics tools to track how you interact with our Site, including pages visited, time spent, diagnostic tools accessed, and features used. This helps us understand which troubleshooting guides and decision trees are most helpful.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, maintain session information, and analyze Site performance. You can control cookie settings through your browser.
• Referral Information: We track how you arrived at our Site (search engine, direct link, referral) to measure the effectiveness of our positioning as a problem-first practical advisor.

How We Use Your Information

We use the information we collect for the following purposes:

• To deliver and improve our raid mechanics diagnostic services and troubleshooting content.
• To respond to your inquiries, feedback, and support requests regarding failed runs and mechanical clarity.
• To analyze diagnostic patterns and create targeted role-specific solutions (tank positioning, healer cooldown management, DPS rotation optimization).
• To personalize your experience and recommend relevant troubleshooting flowcharts and ability cooldown decision trees.
• To monitor and improve Site performance, security, and user experience through analytics.
• To send you updates about new diagnostic guides, features, or changes to our services (if you opt in).
• To comply with legal obligations and enforce our Terms of Service.
• To prevent fraud, abuse, and unauthorized access to our Site and services.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in limited circumstances:

• Service Providers: We may share information with third-party service providers who assist us with hosting, analytics, email delivery, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect the rights, privacy, safety, or property of Rundiagnose, our users, or the public.
• Business Transfers: If Rundiagnose is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction.
• Aggregated Data: We may share anonymized, aggregated diagnostic data (such as common mechanical failure patterns across the community) to improve our guides and support the broader raid community.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. Specifically:

• Contact form submissions and inquiry data are retained for two years unless you request deletion.
• Account information is retained while your account is active and for one year after account closure.
• Uploaded raid footage and encounter logs are retained for one year unless you request earlier deletion.
• Analytics and usage data are retained for up to 13 months.
• Cookies are retained according to their expiration dates, typically between session-based (deleted when you close your browser) and up to two years for persistent cookies.

You may request deletion of your data at any time by contacting us using the information provided below.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

European Union and Hungary (GDPR)

If you are located in the European Union or Hungary, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your information.
• Right to Data Portability: You may request that we provide your information in a portable format.
• Right to Object: You may object to certain processing activities, including marketing communications and analytics.
• Right to Lodge a Complaint: You may file a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (NAIH) or your local data protection authority.

Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to access certain features of our Site.

Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites and services that are not operated by Rundiagnose. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly. If you believe a child has provided us with information, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our Site and updating the "Last updated" date at the top of this page. Your continued use of our Site following the posting of changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your request within 30 days or as required by applicable law.